Terms of Service

Last updated: October 23 2026

These terms apply when you use decoliving.com, book a demo, request a quotation or buy from Decoliving online, in our showrooms or through our team. By using our website or placing an order, you agree to these terms. Our Privacy Policy and Refund Policy are part of these terms.

1. Who we are

Decoliving Inc, 3 Ilagan Street, San Francisco del Monte, 1105 Quezon City, Philippines. Email: info@decoliving.com Phone: 0917 635 4963

2. Using our website

You may use our website to browse our rugs, build a demo list, request a demo or quotation, and buy online. You agree not to misuse it, for example by sending harmful code, copying our content for commercial use, or submitting false information. Our photos, texts and designs belong to Decoliving or our licensors and may not be reused without our written permission.

3. Products and colours

We describe and photograph our rugs as accurately as we can. Colours, textures and sizes can look different on screen, and handmade rugs vary slightly from piece to piece. Stated sizes may differ by a few centimetres. This is why we offer home demos, so you can see the rug in your own space before you decide.

4. Prices and quotations

Prices are in Philippine pesos and include VAT unless stated otherwise. We may change prices at any time, but a price confirmed in your order or a written quotation will not change for that order. Quotations are valid for 30 days from the date issued.

If a product is listed at a clearly wrong price because of an error, we will contact you before processing the order, and you may cancel it at no cost.

Business customers who withhold tax may deduct it as allowed by law, provided the required BIR form (such as Form 2307) is given to us.

5. Home demos and virtual demos

Our home demo is free within Metro Manila and Cebu. Elsewhere, we can do a demo anywhere we can reach by car for a small fee, which is deducted from your total if you buy. Our team brings a selection of rugs to your home or project so you can see them in place. A demo does not commit you to buy. Please make sure someone is present at the agreed time and that the space is accessible. Rugs brought for a demo remain Decoliving's property until paid for. We also offer virtual demos on request.

6. Orders and payment

An order is confirmed when we accept it in writing. Online orders are paid in full on delivery. For orders placed in our showrooms or through our team, the payment terms are stated in your quotation.

We accept cash, cash on delivery, cheque, bank transfer, GCash, Visa and Mastercard. Cheques are treated as paid once cleared. We may refuse or cancel an order, for example if a product is no longer available or a payment fails. If we cancel, we refund any amount you have paid.

7. Cut, seamed and special orders

Rugs cut, seamed or ordered to your specifications are custom, personalised items made for you. They cannot be cancelled once work has started, and they cannot be returned unless they are defective or not what you ordered.

8. Delivery

Delivery is free anywhere in the Philippines. We will agree a delivery date with you. Delivery times are estimates, and we will tell you promptly about any delay. Please check your rug on delivery and tell us immediately about any damage or wrong item.

9. Returns, defects and warranty

You can request a return within 7 days of delivery, as set out in our Refund Policy. Your rights under the Consumer Act of the Philippines are not affected: if a rug is defective or not as described, we will repair, replace or refund it as the law requires. Normal wear, shedding of new wool rugs, fading from direct sunlight, and damage from improper cleaning or use are not defects. Ask us for our rug care guide.

10. Interior designers and trade partners

Orders placed by or through interior designers, architects and other trade partners follow these terms unless a separate written agreement says otherwise. Trade discounts and commissions are agreed separately.

11. Liability

We are responsible for losses that are a foreseeable result of our failure to meet these terms or of our negligence. Our total liability for an order is limited to the amount paid for that order, except where the law does not allow such a limit, for example for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer. We are not responsible for delays or failures caused by events outside our reasonable control, such as typhoons, floods or port closures.

12. Third-party links and tools

Our website may link to other websites or use third-party tools, such as payment and messaging services. We are not responsible for their content or terms.

13. Changes to these terms

We may update these terms. The version on our website when you place an order applies to that order.

14. Governing law and disputes

These terms are governed by the laws of the Republic of the Philippines. We will try to resolve any complaint with you directly first. If we cannot, disputes will be brought before the proper courts of Quezon City, without affecting your right to file a complaint with the Department of Trade and Industry.

15. Contact

Questions about these terms: info@decoliving.com or 0917 635 4963. Decoliving Inc, 3 Ilagan Street, San Francisco del Monte, 1105 Quezon City, Philippines.